Refund policy

Returns and refunds

I really want you to be happy with your Loved, Actually order!

If your order arrives damaged, faulty, incorrect or does not meet the consumer guarantees under Australian Consumer Law, please email hello@lovedactually.com.au with your order details and, where helpful, photos of the issue. I’ll work with you to provide the appropriate remedy, which may include a replacement or refund depending on the circumstances.

Loved, Actually does not currently offer returns or refunds for change of mind.